Incidents and maintenance reported on status page for uqudo https://status.om.uqudo.com/ en https://status.om.uqudo.com/incident/1062237 Tue, 15 Sep 2026 05:59:00 -0000 https://status.om.uqudo.com/incident/1062237#0bd0bf7f193485cc3c3c2a6cfa09105e20715b553af5cb01753913560c3f228d Incident The issue has been resolved, and all affected services have been fully restored. Systems are now operational and running normally. We will continue to monitor the environment to ensure ongoing stability. Thank you for your patience and understanding. https://status.om.uqudo.com/incident/1062237 Mon, 14 Sep 2026 10:32:00 -0000 https://status.om.uqudo.com/incident/1062237#4cafd916339732435a694df76b6d21dc6e9f95928debe3c666a739b3b62d3dfe Incident The infrastructure provider has confirmed that the OCI cluster is now operational and the affected database services have been successfully recovered. Recovery of the remaining network infrastructure is still in progress and is the final step required before services can be fully restored. We continue to monitor the recovery closely with the infrastructure provider and will provide a further update as soon as services are fully restored and stable. https://status.om.uqudo.com/incident/1062237 Mon, 14 Sep 2026 06:35:00 -0000 https://status.om.uqudo.com/incident/1062237#473294629c1e0b5caea4a300a76cb69db5d26d9cd8bf05e2463f24fa505db286 Incident The underlying infrastructure provider continues to work on restoring the affected services. Our team is actively monitoring the situation and coordinating as needed. At this time, we do not have a confirmed timeline for full restoration. We will provide further updates as soon as more information becomes available. https://status.om.uqudo.com/incident/1062237 Sun, 13 Sep 2026 16:26:00 -0000 https://status.om.uqudo.com/incident/1062237#0ce29306556f8bbf56fe1d3377a28b4f5f3b79ef1ebce244c2f55aa30cecbf9f Incident A power outage affecting the KOM Data Center and the underlying OCI cloud infrastructure has resulted in a temporary disruption to our services. The issue originates from the data center/cloud infrastructure provider and is outside of our platform infrastructure. The provider teams are actively working to restore the affected infrastructure. We are monitoring the situation closely and will provide an update as soon as the underlying OCI services are restored. https://status.om.uqudo.com/incident/466559 Sat, 23 Nov 2024 14:54:00 -0000 https://status.om.uqudo.com/incident/466559#9a4eb294dd47b245c976bf8f26ad5ed725135db7fbfcc1bd67e5bf1600bb7d7a Incident Services have now been restored and we are back online. We'll publish a root cause analysis and a full incident report as soon as the full investigation is completed by ODP team. https://status.om.uqudo.com/incident/466559 Sat, 23 Nov 2024 14:02:00 -0000 https://status.om.uqudo.com/incident/466559#fc0e4235e9e696bcb3dfd217f9613416d83fa3f031cb97f09fc667152cb86e7a Incident Facial recognition and liveness services are currently unavailable for all our Oman customers due to underlying infrastructure issue. We are working with ODP, our cloud and Datacenter hosting provider to resolve this issues as soon as possible. https://status.om.uqudo.com/maintenance/420687 Wed, 28 Aug 2024 12:55:43 -0000 https://status.om.uqudo.com/incident/420687#74fa6b7fed39819091654cb245b74aa4194615eac3e91bf61b677d6d050d3dda Maintenance We would like to inform you that our Portal will be undergoing scheduled maintenance on 29/08/2024. During this period, the portal will be temporarily unavailable. This maintenance is essential to enhance the portal’s performance, security, and user experience. What to Expect: Downtime Duration: The portal will be inaccessible for approximately 30 minutes. Impact: You will not be able to access your account or perform any actions during this time. After Maintenance: All services will resume as normal after the maintenance window. We apologize for any inconvenience this may cause and appreciate your understanding. Our team is working diligently to minimize the disruption and ensure that the portal is back online as quickly as possible.