Back to overview
Resolved

Power Outage at KOM Data Center Impacting OCI Services

Sep 13, 2026 at 4:26pm UTC
Affected services
Authorization Service
Scan Service
Face Liveness+Matching Service
Info Service
Customer Portal
Hosted KYC Frontend
Hosted KYC Backend

Resolved
Sep 15, 2026 at 5:59am UTC

The issue has been resolved, and all affected services have been fully restored. Systems are now operational and running normally.

We will continue to monitor the environment to ensure ongoing stability.

Thank you for your patience and understanding.

Updated
Sep 14, 2026 at 10:32am UTC

The infrastructure provider has confirmed that the OCI cluster is now operational and the affected database services have been successfully recovered.

Recovery of the remaining network infrastructure is still in progress and is the final step required before services can be fully restored.

We continue to monitor the recovery closely with the infrastructure provider and will provide a further update as soon as services are fully restored and stable.

Updated
Sep 14, 2026 at 6:35am UTC

The underlying infrastructure provider continues to work on restoring the affected services. Our team is actively monitoring the situation and coordinating as needed.

At this time, we do not have a confirmed timeline for full restoration. We will provide further updates as soon as more information becomes available.

Created
Sep 13, 2026 at 4:26pm UTC

A power outage affecting the KOM Data Center and the underlying OCI cloud infrastructure has resulted in a temporary disruption to our services.

The issue originates from the data center/cloud infrastructure provider and is outside of our platform infrastructure. The provider teams are actively working to restore the affected infrastructure.

We are monitoring the situation closely and will provide an update as soon as the underlying OCI services are restored.